4.8

Furnace quit at 11 on a Sunday night in January. Someone picked up on the second ring and a tech was in my basement by 12:30. Cracked igniter, part was on the truck, heat was back on by 1.

Two other companies told us we needed a whole new AC. Kessler replaced a capacitor and cleaned the coil. That was three summers ago and it's still running.

They measured every room before quoting the new furnace, which nobody else did. The crew covered the floors and walked me through the thermostat before they left.

The bonus room over our garage was never comfortable. They put in a small heat pump just for that room instead of selling us new ductwork. My daughter finally uses it as an office.

Tune-up tech found a cracked drain line and showed me the water it was leaving in the furnace. Fixed it that visit for the price of the part.