4.9

Water was coming through the dining room ceiling at 7 in the morning. Dan's guy was here by 8:30, found the leak in twenty minutes, showed me the pipe, and gave me a price before touching anything.

Third plumber we'd called about the basement drain and the first one to put a camera in it. Roots in the clay line. Fixed for good this time.

Showed up inside the window, wore boot covers, cleaned up after. The new water heater has been great and the price matched the quote to the dollar.

Our 1920s house has every kind of pipe ever made. They knew exactly what they were looking at and didn't try to sell us a full repipe we didn't need.

Sump pump died during the August storm. They had a new one with a battery backup in before the next round of rain hit.